Communication is a vital aspect of human interaction and one that involves listening. Some people may think listening is the same as hearing, but we are going to explore both below and tie them into how they affect our relationships.
Hearing is a physiological act performed by the auditory system (the outer, middle, and inner ears as well as the central auditory system). It is a sensory, passive process that only needs the perception of sound to be activated.
Listening is a mental process that involves paying attention to words and sounds that are heard. It is a voluntary process and involves multiple senses. It is important to note there are two types: active and passive listening. Active listening is listening that is engaged, responsive, and purposeful. The listener makes an effort to understand what is being shared (the words and the body language) and responds when appropriate. This leads to a more meaningful connection. Passive listening is inattentive and distracted listening. The listener shows little interest in what is being shared and is sometimes engaged in something else.
It is easy to see how these can affect our relationships. When people are actively listening and sharing with each other, the relationship is strengthened. When one or more individuals are passively listening, talking over each other, or just hearing what is said, the relationship suffers. How can we strengthen our active listening skills?
- Put away distractions and pay attention to verbal and non-verbal information.
- Make appropriate eye contact.
- Be empathic and be engaged in what is being shared.
- Don’t interrupt; wait to ask questions and make comments.
References:
- Gillespie, C. (2019, February 8). Difference Between Active Listening and Passive Listening. Retrieved from https://www.theclassroom.com/difference-between-active-listening-passive-listening-10014817.html
- Fuller, K. (2021, July 8). The Difference Between Hearing and Listening. Psychology Today. Retrieved from https://www.psychologytoday.com/us/blog/happiness-is-state-mind/202107/the-difference-between-hearing-and-listening